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We respond thoughtfully to support, billing, and DMCA inquiries. Include all relevant details for faster resolution.
General Support
Questions about features, account issues, or technical help
Billing Inquiries
Payment issues, refunds, transaction hashes, withdrawal requests
DMCA Notices
Copyright infringement claims, takedown requests with legal authority
Response Time
2-5 business days for standard; 24h for emergencies
Refund Policy
Network fees non-refundable; case-by-case review
Abuse Protection
Rate limiting applies; repeated abuse results in blocks